Communications Products

Products/Services Overview

Onsigna’s Network is a full service IP communications provider that focuses on end-to-end solutions. By combining expertise in LAN design and management with WAN and IP Telephony services delivered over our global MPLS-based IP network, Onsigna’s Network successfully bridges the gap between carrier and integrator. Our focus on the end-to-end application of IP ensures solutions built around the customers needs, for their growth and with sensitivity to existing investments.

Onsigna’s Business Solutions portfolio, a comprehensive suite of on-demand IP applications and outsourced VoIP telephony services delivered and managed via Onsigna’s private global Quality of Service (QoS)-enabled MPLS IP network and complemented by LAN, security and disaster planning expertise.

The Onsigna Networks converged private IP data network is the global foundation upon which customers migrate to a fully managed, multi-service private IP communications backbone.

Next-generation Private IP Data Network- The Onsigna managed MPLS-based global IP data network eliminates costly Frame Relay, point-to-point T1 data networks and legacy voice circuits, providing greater efficiency, security, performance and scalability.

Consolidated Services- Local, long distance, video, data and Internet are dynamically routed over the Class of Service (COS)-based IP backbone ensuring toll-grade voice quality and guaranteed data performance delivered over fully managed circuits.

Managed LAN Infrastructure-Onsigna Professional Services teams design, deploy and manage high-performance LAN/WAN infrastructures to properly support data and voice convergence.

24/7 Active Management- Proactive network and systems management ensures the highest level of responsiveness to network issues and required adds/moves/changes.

The Onsigna Networks managed IP telephony solution improves productivity by enabling employees to interact with customers more efficiently and communicate among themselves seamlessly with advanced multimedia features and applications including:

Cisco IP Phones and Converged Desktop-Cisco IP phones provide a traditional calling experience, while end-user Web Portal adds productivity-boosting call control, conference management, voicemail, call logs and feature management.

Unified Messaging-Voicemails are delivered to email inboxes for improved communications and flexibility.

Find Me/Follow Me and Presence Call Control- Users can implement advanced call routing based on day, time or availability. Calls can route to voicemail, cell phones or any other phone worldwide.

Microsoft Outlook Integration- with Microsoft Outlook allows users to access call controls, directories and call logs.

Collaboration- Video conferencing, desktop sharing and remote management connect users worldwide.

Automatic Call Distribution (ACD) -CallCentercalls can be queued and distributed globally based on agent skill sets for efficient call handling and improved customer satisfaction. Real-time call center statistics, agent performance and traffic reports, customized on-hold music and messages, and web-based tools boost productivity.